Refund & Return Policy

We want you to love what you ordered. If something isn’t right, we’re here to help. Please review our return and refund policy below.

Return Window
You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.

Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned:

  • Items marked as final sale
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery

How to Start a Return
Email us at support@ryokorainclothing.com with your order number and the reason for your return. Our team will review your request and send you return instructions. Please do not ship items back before contacting us — unauthorized returns may not be processed.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges
Need a different size or color? The fastest way is to return your original item for a refund and place a new order. If you’d like help, just reach out to our team.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@ryokorainclothing.com with your order number and a photo of the issue, and we’ll make it right.

📍 Ryoko Rain
839 Spectrum Center Dr, Irvine, CA 92618, United States
📧 support@ryokorainclothing.com